HP Office Jet Pro 6978 Print Quality

[StLDave]

Product: HP OfficeJet Pro 6978 All-in-One Printer

Hello,

I'm having a problem with my HP 6978 printer being unable to consistently utilize blue ink when printing color images.  I have run the Clean utility.  The samples print out perfectly, but my print jobs do not.  I have run over 16,000 pages, and have used only Instant Ink in the printer.  The issue seems to be exactly the same as what is described in this thread.  However, because the solution was moved to private messaging, I can't see how to solve it myself.  Any help with this would be appreciated.

[A_Gayathri]

Hi @StLDave,

Welcome to the HP Support Community

I understand you are facing an Instant Ink issue with your HP Printer. Not to worry I will help you to get a resolution to resolve the issue.

To assist you better, I have sent out a private message to assist you with the next course of action. 

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

Hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.