HP Office Jet Pro 7740 Not Printing

[ccoronado712]

My printer has stopped working. I have tried downloading new drivers, installing and reinstalling, etc. On my HP Smart App it says that it is ready to accept documents, but when I go to print nothing happens. I

[Kuroi_Kenshi]

Hi @ccoronado712,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding printer!  

We're thrilled to have the opportunity to assist you and provide a solution.

Since your HP OfficeJet Pro 7740 shows as ready in HP Smart but doesn’t print, try these steps to fix the issue:

Check Printer Status

Restart the Printer

• Power off the printer and unplug it for 60 seconds.
• Plug it back in and turn it on.

Check Ink & Paper

• Make sure there’s enough ink and paper loaded correctly.

Print a Test Page

• Open Control Panel > Devices and Printers.
• Right-click your HP OfficeJet Pro 7740 and select Printer Properties.
• Click Print Test Page.
• If this works, the issue is likely software-related.

Clear Print Queue

1. Press Windows + R, type services.msc, and hit Enter.
2. Find Print Spooler, right-click, and select Stop.
3. Go to C:\Windows\System32\spool\PRINTERS and delete all files inside.
4. Go back to Print Spooler, right-click, and select Start.
5. Try printing again.

Set Printer as Default

1. Open Control Panel > Devices and Printers.
2. Find HP OfficeJet Pro 7740, right-click, and select Set as Default Printer.
3. Try printing again.

Reinstall HP Drivers & Software

Uninstall Old Drivers:

• Open Control Panel > Programs & Features.
• Find HP OfficeJet Pro 7740 Driver and uninstall it.
• Restart your PC.

Reinstall the Latest Driver:

• Download the latest driver from HP’s official site.
• Install it and restart your PC.

 

[Kuroi_Kenshi]

Use HP Print and Scan Doctor

1. Download HP Print and Scan Doctor from HP Support.
2. Run it and let it detect issues.
3. Follow on-screen instructions to fix any problems.

Disable "Use Printer Offline" Mode

1. Open Control Panel > Devices and Printers.
2. Right-click HP OfficeJet Pro 7740 and select See what’s printing.
3. Click Printer in the top menu.
4. Make sure "Use Printer Offline" is unchecked.

Try a Different Connection

• If using Wi-Fi, try USB or Ethernet.
• If using USB, try a different port or cable.

Try Printing From HP Smart

1. Open HP Smart.
2. Click Print Documents.
3. Upload a file and try printing from there.

Factory Reset the Printer

1. On the printer's touchscreen, go to Setup > Printer Maintenance > Restore.
2. Choose Restore Factory Defaults.
3. Set up the printer again and test printing.

Let me know if the issue persists or if you see any specific error messages! 😊

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?"—your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,