HP Office Jet Pro 8600 Plus false paper jam message

[Fern22y]

Mark, throw your printer away.  I tried everything that technicians said.  It did not work.  At the end, they (meaning HP), will not admitt damaged sensors.  I spoke to manager, reginonal manager and so on, and so on, and so on.  At the end, I was offered another printer (8610 at a cheaper price).  So I have advised all of my friends that have the 8600 hp printer, to throw it away and stay away as much as possible from them.

You can use it for target practice...

[koda14]

I also keep getting a false paper jam, I've done everything it tells me to do and it will work for a day or two and then I get the jam message again.  There is no jammed paper.  How do I get this printer to stop telling me there is one?

[Rainbow7000]

Hello there! Welcome to the forums @koda14 

I read your post about the false paper jam issue you're having, unfortunately.

Please see one of my previous posts to read my suggestion to you for this issue. I hope it helps and you find a resolution.

Click here: Re: HP Office Jet Pro 8600 Plus false paper jam message

Have a great day:)

[Makers_Mark]

Mine was outside of warranty by a couple of months, otherwise they would have replaced it. They did offer me an 8610 for a deep discount (refurbished though) and I did take it (w/ an extended warranty). I was desperate for one.....I'm out of town working on a project......delivered for  "free" to my door (hotel) w/in 2 days. The local company that repairs HP said, instead of repairing at $75/hr w/ no guarantee,  better off getting another one. I've nvr had any problems w/ my other HP printers and several others in my group were using the 8600 w/ good results (we do a lot of scanning and copying, plus they are small enough for travelling and hotel rooms. Let's see how the 8610 does. Thanks & GL......

Makers Mark

[jahrome47]

Am having the same problem with my HP Office Jet Pro 800 Plus printer. Its saying paper jam but i've check and tried everything hp recommend and still getting the same error. Can someone help me please.

[brickhouse3311]

im having the same issue. i'm trying to print menus for my restaurant but it keeps saying paper jammed when theres nothing jammed! please send help!

[Rainbow7000]

Welcome to the forums @brickhouse3311 ,

I saw your message about you also having a "Paper Jam" error message, which is false. Please see my post at this link here, and follow the steps. If the message continues, contact us directly to discuss your printer replacement options!

If you wish to say "thank you", click the Kudos button at the bottom of my post.

Have a wonderful weekend ahead!

Reach our technical support at 800-474-6836. If you live outside the US/Canada Region, please click the link below to get the support number for your region. http://www8.hp.com/us/en/contact-hp/ww-contact-us.html

[R-Ramage]

I suffer the same problem and have just read four pages of messages of anger and frustration with a few uninformative and useless responses (but no replies) from HP agents, some of whom send private (ie secret) messages, although the purpose of a forum is to be open.  I have tried everything suggested but to no avail.

A few years ago an earlier HP model had a paper pickup problem , and HP sent a replacement and another when the first replacement failed.  I have stayed with HP for nearly 20 years, but this time I've learnt my lessons: (i) HP has obviously not learnt to make reliable machines or to be open with its customers and (ii) I have let brand loyalty override common sense.

The only sensible solution is to pop over to Staples or PC World, see what the likes of Cannon, Epson et al have to offer and give my left over ink to a good cause.

[SunDogVI]

same problem  grrrrr

please send how to

[Rainbow7000]

Welcome to the forums @SunDogVI,

I just sent you a private message. If you are not sure how to check your forum messages this post, has instructions.

If the reset does not help, reach HP's Technical Support directly at www.hp.com/contacthp/ to discuss your printer repair options.

Thank you,