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‎02-17-2021 06:41 PM

HP Recommended
Product: HP Office Jet Pro 8610
Operating System: Microsoft Windows 7 (64-bit)

I have a "missing or failed printhead" error message. None of the suggested solutions are fixing the problem. How do I get a replacement printhead? My printer is out of warranty - HP8610 Officejet Pro.  I've tried the suggestions on the HP website of unplugging, moving the printhead arm up to 3 times and it hasn't worked.

Category:
5 people had the same question
1 REPLY 1

‎02-22-2021 04:15 AM

HP Recommended

@JanaDale, Welcome to HP Support Community!

 

If you have already performed the steps from the document Resolving 'Ink System Failure', 'System Supply Problem' Errors and the issue persists, it could be a hardware failure.

 

Please reach out to the HP Support in your region regarding the service options for your printer.

 

Hope this helps!

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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