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HP Office Jet Pro 8730 Says copying or printing but nothing happens

HP Recommended
HP Office Jet Pro 8730
macOS 10.15 Catalina

Hi. Everything was working fine on my printer until this morning. I selected an item to print off my computer (hard wired to the mac) and nothing happened.  I then tried to copy a document by scanning, and it says scan in progress but does not scan anything it just says scanning without making noise or actually scanning the document. When I hit scan preview, it does provide a preview but will not print it. I have reset it to factory settings via the menu for all items (copy/scan/fax/network) three times, and unplugged for more than 60 seconds multiple times but it hasn't helped.  

 

There are no pending print jobs, and nothing new happened.  All it says on the display screen is "copying page 1/1". 

 

Please help!

Thank you.

 

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HP Support Agent
HP Support Agent
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HP Recommended

@ah20209, Welcome to HP Support Community!

Update the printer firmware

Download available firmware updates from the HP website

With the printer on and connected to the computer, go to HP Customer Support - Software and Driver Downloads, and then identify your printer. Look for and install any available firmware updates. Refer to the document HP Printers - Updating or Upgrading Printer Firmware

 

If you still have issues, the only option left is to perform a full reset and re-initialize the printer. 

 

The reset instructions are specific for your printer and performing those steps on a different printer may brick the device. 

I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer. 

 

In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.

 

Hope this helps!

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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