HP Office Jet Pro 9010 isn't printing on card stock

[MammaMia16]

I'm printing on an HP OfficeJet Pro 9010 series with no problem.  When I load card stock I adjust the setting on the front window to "thick" and the printer pulls the paper in but sends it out with no writing on it. I have adjusted the document (in Word AND in Pages) to indicate that it's a thicker paper but I am still unsuccessful.  Any thoughts?  Thank you.

[Dragon-Fur]

@MammaMia16 

Welcome to the HP Community --

Troubleshooting document:

HP printer prints blank pages

Comments / Additional Information

Perhaps one or more of the following is contributing to the issue:

• Paper is too heavy for the printer -- Yes, this issue likely results in a jam error or failure of the paper to travel through the printer rollers.
• Paper size issues - on the printer pane / EWS or in the print job configuration
• Settings are not correct -- Yes, this generally results in an error.  Worth a check to be sure the paper size and paper type are matched in the job configuration.

For example, the following sizes might be different (in the way they are translated)

Index card - Letter 8.5x11 in.

Letter

HP_Smart_Win_PDF_Print_9

• Printer is dirty - True, this issue generally results in errors or partial printing

 HP OfficeJet Pro 9010, 9020 printers - Paper Jam error

Document includes cleaning instructions

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Product Specifications for the HP OfficeJet Pro 9010 All-in-One Printer (3UK83B)

Paper handling

Input capacity	Up to 250 sheets
Standard input capacity (cards)	Up to 50 sheets
Standard input capacity (envelopes)	Up to 30 envelopes
Output capacity	Up to 60 sheets
Media sizes supported (metric)	A4, A5, A6, B5(JIS); Card (A4, Hagaki, O**bleep**u Hagaki); Photo (13 x 18 cm, 10 x 15 cm); Envelope (A2, C5, C6, DL)
Media sizes, custom (metric)	Tray 1: 76.2 x 127 to 215.9 x 355.6 mm
Media types	Plain Paper, HP Photo Papers, HP Matte Brochure or Professional Paper, HP Matte Presentation Paper, HP Glossy Brochure or Professional Paper, Other Photo Inkjet Papers, Other Matte Inkjet Papers, Other Glossy Inkjet Papers, Thick Plain Paper, Light/Recycled Plain Paper, HP Tri-fold Brochure Paper, Glossy
Media weight supported (metric)	60 to 105 g/m² (plain); 220 to 280 g/m² (photo); 75 to 90 g/m² (envelope); 163 to 200 g/m² (card)
Borderless printing	Yes, on photo paper only, 210 x 297 mm (A4)

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References / Resources

HP Printer Home Page - References and Resources

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“Things that are your printer”

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HP OfficeJet Pro 9010 All-in-One Printer series  

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[MammaMia16]

Thank you; I'll check out your recommendations.

[Dragon-Fur]

@MammaMia16 

You are welcome.

Let us know how it goes...

Thank you for participating in the HP Community --

People who own, use, and support HP devices.

Click Yes to say Thank You

Question / Concern Answered, Click my Post "Accept as Solution"