HP Office JetPro 9018 Error Code B83479CE

[MooseDen324]

Printer is showing Error Code B83479CE on a blue screen. Have turned off/on, unplugged, turned off for a time then plugged back in. Nothing will remove the blue screen with the error code. Any suggestions? 

[GFMM]

I have the same issue.

Tried the chat support, but no luck and cannot find anything related online either.

[Jay_G24]

Hi @MooseDen324,

I'd like to help!

I understand you are receiving a "B83479CE" error on the printer screen.

We can perform a factory defaults on the printer to resolve the issue

 To restore the printer to the original factory defaults

1.From the printer control panel, touch or swipe down the tab at the top of the screen to open the Dashboard, and then touch ( Setup ).

2. Touch Printer Maintenance.

3. Touch Restore.

4. Touch Restore Factory Defaults. A message appears stating that the factory defaults will be restored.

Hope this helps! Keep me posted. 

And, Welcome to the HP Support Community. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping

[GFMM]

Hi Jay,

I can't access the control panel. There's no option to swipe. This is what the screen looks like:

[Jay_G24]

We can perform a semi-full reset  on the printer to resolve the issue

• The reset instructions are specific for your printer and performing those steps on a different printer may corrupt the device.
• I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer.
• In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping

[GFMM]

It did not work. Anything else I can do?

[Jay_G24]

We have tried all the troubleshooting steps from our end, I think this issue needs some additional technical assistance that can be better provided through one-on-one interaction or a remote session with our HP Support team.

Please reach out to HP Support in your region for further assistance.

Hope this helps!

[habowh43]

Hey Jay! I'm having the same issue, could you DM me the instructions?