HP OfficeJet 3830 prints very light in color, but no black

[HeyRed1]

My HP 3830 prints very light in color, but does not have any dark or black - I have changed cartridges, but no difference.  Any suggestions?

[Kumar0307]

Hi @HeyRed1

Welcome to the HP Support Community. I understand the print quality is not satisfactory. I'd be happy to assist you. Let us try these steps to resolve this issue:

Try making a standalone copy in black and color to check if that works. By this, we can conclude if this is a hardware or a driver issue.

Update the printer firmware

HP Customer Support - Software and Driver Downloads 

Check the estimated ink levels

On the printer control panel, touch the Ink icon  to display the current estimated ink levels.Replace any low or empty ink cartridges.

Clean the ink cartridges

1. On the printer control panel, swipe the display to the left, and then touch Setup.

2. Touch Tools, and then touch Clean Cartridges.

3. The printer performs the automated cleaning process and then prints a Print Quality Diagnostic page.

   If the print quality is unacceptable, touch OK for a Second-level Cleaning when prompted to continue the next level of cleaning.

   NOTE: If the ink cartridge nozzles are badly clogged, it might require another cleaning cycle. If so, wait 30 minutes before you perform both levels of cleaning again.

For more info on resolving print quality issues, kindly refer to this document.

Hope this helps! Keep me posted. 

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