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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
mango_mojito
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HP OfficeJet 3830 will not print color -- print quality diagnostic page is abnormal

HP Recommended
HP OfficeJet 3830 all-in-one printer
macOS 10.15 Catalina

Hi everyone! My HP Officejet 3830 printer stopped printing in color and I could use your help.

 

When I print the "Print Quality Diagnostic" page from the printer, all of the black text prints. However, none of the lines, arrows, or color blocks -- including black -- are present. I think this means there is an issue with the printer itself, not my laptop.

 

The cartridges are third-party refilled cartridges. The color cartridge supply is normal and the black is low but still prints well. I have had these cartridges for a while and I previously have not had issues with printing in color.

 

I'd appreciate your help!

 

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ShlomiL
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HP Recommended

Hi,

Yes, this means the problem relies with the print cartridge, if no color is shown on a Print Quality Diagnostics page, replace the Tri-Color cartridge with a new cartridge:

https://support.hp.com/in-en/document/c04648194

 

Shlomi



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