11-29-2020 10:23 AM - edited 11-29-2020 10:24 AM
Thank you so much! Setting up the printer using the IP address absolutely solved the problem for me.
12-22-2020 03:06 PM
Finally got it to work after I don't know how long of frustration. I just went back and tried your solution again and this time it worked. I don't know why it didn't work before and I don't care but now it does which is good because I need color print like yesterday. Thank you. Have a Merry Christmas!