HP OfficeJet 3830 will not print in color all of a sudden

[Fred1142]

Suddenly stopped printing in color. Replaced carteridge even though it did not say to. It does copy in color

[Fred1142]

It will copy in color

[Fred1142]

HP printer does not show so cant uninstall.

[atharva_gp]

@Fred1142,

Thanks for reaching out to the HP Support community!

• What is the model of your printer?
• Are you able to now copy in color and black&white?
• What are the ink levels on the ink cartridges?
• Have you performed any troubleshooting to fix this issue?

Please provide the above information to assist you with an accurate solution.

Cheers!

[1Auctioneer1]

I did that already no help

[1Auctioneer1]

The quality report prints in color but nothing else will

[Betty0610]

@1Auctioneer1

Welcome to the HP Support Community.

If you're on Windows Operating System, try these steps:

Let's try to do a root uninstall and reinstall of the software:

Unplug any USB cable, if any, before doing this.

1.) In Windows, search for and open Programs and features

2.) Select your HP Printer

3.) Select Uninstall

4.) In Windows, search for and open Devices and printers

5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose 'Delete' or 'Remove Device'

6.) Open up the run command with the "Windows key + R" key combo.

7.) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”)

8.) Click on the "Drivers" tab

9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom

10.) Select Ok

11.) Select Apply and Ok on the Print Server Properties windows

12.) Close Devices and Printers

13.) Open up the run command with the "Windows key + R" key combo

14.) Type c:/programdata and click Ok. Go to Hewlett Packard folder, remove any printer related folders & files.

15.) Restart the computer.

Once done, please download and install the software from here:

https://support.hp.com/in-en/drivers

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!

[pjadk]

This is an ongoing problem, and the fix is time consuming and outrageous (and doesn't succeed in getting color!). In the meantime, I have a print job (in color) that won't be able to be complete on time. I'm discouraged and annoyed and will call Best Buy to return this piece of junk.

[Betty0610]

@pjadk

Welcome to the HP Support Community.

This situation will need some additional support from our internal teams in HP. For that to happen, we will give you additional instructions/information via Private Message.

Please do check your inbox on the forums page for the private message.

Thanks!

Have a great day!

[bmjohnson]

All of a sudden my printer will not print color except in a test print.