HP OfficeJet 3830 will print but nothing shows on paper

[Devin-Ever]

My printer will allow me to print on it, but when it finishes the papers always come out blank. Both ink cartridges are full and are in working condition, but the printer won't even print out the base pages, like demo pages and printer align pages always come out blank. I've tried using the "Clean Cartridge" option but it doesn't help any.  

[sandytechy20]

@Devin-Ever

Welcome to HP forums, I see that you are getting print quality issues.

Print a Print Quality Diagnostic page

1. Load plain paper into the input tray.

2. On the printer control panel, swipe the display to the left, and then touch Setup.

3. Touch Tools, and then touch Print Quality Report.

   A Print Quality Diagnostic page prints.

   

If this page prints fine, then follow the below steps to fix the issue.

1. Gather the following materials:

   • Dry foam-rubber swabs, lint-free cloth, or any soft material that does not come apart or leave fibers (coffee filters work well)

   • Distilled, filtered, or bottled water (tap water might contain contaminants that can damage the ink cartridges)

        CAUTION:

     Do not use platen cleaners or alcohol to clean the ink cartridge contacts. These can damage the ink cartridge or the printer.

2. Turn on the printer.

3. Open the exterior door, and then grasp the handle and lower the ink cartridge access door to open it.

   The carriage moves to the center of the printer.

   

4. Wait until the carriage is idle and silent before you continue.

5. Lightly press down on one of the ink cartridges to release it, and then pull the ink cartridge toward you out of its slot.

   

      CAUTION:

   Do not remove both ink cartridges at the same time. Remove and clean each ink cartridge one at a time. Do not leave an ink cartridge outside the printer for more than 30 minutes.

6. Hold the ink cartridge by its sides.

   

7. Inspect the ink cartridge contacts for ink and debris buildup.

      CAUTION:

   Do not touch the copper-colored contacts or the ink nozzles. Touching these parts can result in clogs, ink failure, and bad electrical connections.

   

8. Lightly moisten a foam-rubber swab or lint-free cloth with distilled water, and then squeeze any excess water from it.

9. Clean the face and edges around the ink nozzle with the swab.

10. 1. 

       Nozzle plate - Do not clean

    2. Area surrounding ink nozzle - Do clean

    3. Ink cartridge contacts - Do not clean

11. Either let the ink cartridge sit for 10 minutes to allow the cleaned area to dry, or use a new swab to dry it.

12. Slide each ink cartridge at a slight upward angle into the empty slot, and then gently push up on each ink cartridge until it locks into place.

    

13. Repeat these steps to clean around the nozzles on the other ink cartridge.

14. Close the ink cartridge access door.

15. Reconnect the power cord, and then turn on the printer.

16. Try to print and check.

You can refer this HP document for more assistance:- Click here

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others and please give the same post a Kudos.

Cheers.

[DISGUSTED5]

DISGUSTED WITH ALL HP PRODUCTS.....

PRINTER WELL INSTALLED WORKED SOME DAYS, THEN STOPPED WORKING. BLANK PAPER PRINTS. DID ALL WHAT WAS INSTRUCTED AND NOTHING HELPED. WASTE OF TIME AND MONEY THAT WILL NEVER BE RECUPERATED.