HP OfficeJet 3833 won't print files from computer, but will print a test page

[ryanbresee]

Hello, my HP OfficeJet 3833 won't print files from my computer; a blank page is all that comes out. I can print a test page directly from the printer's set up menu. I have uninstalled the Adobe Reader app and re-installed it, because it was only pdfs at first, but now all file types won't print. I also uninstalled the HP Smart app an re-installed it. No luck. Any suggestions?

Thanks

[sandytechy20 · Accepted solution]

@ryanbresee

Welcome to the HP support community.

I understand that your printer is printing blank pages, I am glad to assist you.

This seems to be a driver issue,

Did you uninstall the printer driver from root level before installing the new driver?

If not, follow these steps to fix the issue.

Perform root level uninstallation to remove all the printer related software's.

• In Windows, search for and open Programs and Features.
• Select your HP printer.
• Select Uninstall.
• In Windows, search for and open Devices and Printers.
• In the Devices and Printers window look for your HP Printer. If you see it listed, right-click on it and choose "Delete" or "Remove Device.”
• Open up the run command with the "Windows Key + R" key combo.
• Type printui.exe /s and click OK.
• Click on Drivers tab.
• Look for HP Printer driver. If you see it click on it and click Remove at the bottom.
• Select OK.
• Remove all instances of the same.
• Select Apply and OK on the Print Server Properties windows.
• Close Devices and Printers. 
• Restart the PC again.

Download and install the printer using HP Smart app.

Click here to download.

Keep me posted.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers.

[ryanbresee]

That worked! Thank you!

ryan

[sandytechy20]

@ryanbresee

Good to know that issue is resolved.

Feel free to contact us in the future if you need any assistance.

Please mark the public post as an accepted solution so that it benefits several others

Cheers.