HP OfficeJet 4650 Series in an error state

[klove13285]

I've been trying to print for a couple weeks. Computer keeps giving me a window saying my printer is in an error state. I've reconnected my computer to the printer and fully rebooting the printer didn't work. Send Help 

[sandytechy20]

@klove13285

Welcome to HP forums, I see that you are getting printer is in error state message while printing.

• How is the printer connected to the computer, USB or wireless?
• Are you able to make a copy on the printer?

Meanwhile, if the printer is connected to a wireless connection, 

Follow the below steps to fix this issue:

Download and run print and scan doctor.

Click here to download PSDR.

If the issue persists, assign a manual IP address to the printer.

• Obtain the IP address of the printer – You can touch the “wireless” icon on the printer control panel to get the IP address.
• Type the IP address on your web browser to obtain the printer EWS page on your computer.
• Go to "Network" tab - General - Select "Network protocols" - Select "Enable IPv4 only" (or similar) - Apply the settings.
• Go to the “Network” tab – Click on “Wireless (802.11) – Then click on “Network address (IPv4)
• Click on the radio button which says, “Manual IP” and then click “Suggest a manual IP address” to give a manual IP address to your printer.
• Click on radio button which says, “Manual DNS Server” and under manual preferred type 8.8.8.8 and under manual alternate type 8.8.4.4 (This is Google DNS server address)
• Restart the printer and then router once done.

Let me know if that helps.

If this helps, please mark my post as an accepted solution so that it benefits several others.

Cheers.

[klove13285]

I can make a copy, and it is connected through wireless connection

---

@sandytechy20 wrote:

@klove13285

Welcome to HP forums, I see that you are getting printer is in error state message while printing.

• How is the printer connected to the computer, USB or wireless?
• Are you able to make a copy on the printer?

Meanwhile, if the printer is connected to a wireless connection, 

Follow the below steps to fix this issue:

Download and run print and scan doctor.

Click here to download PSDR.

If the issue persists, assign a manual IP address to the printer.

• Obtain the IP address of the printer – You can touch the “wireless” icon on the printer control panel to get the IP address.
• Type the IP address on your web browser to obtain the printer EWS page on your computer.
• Go to "Network" tab - General - Select "Network protocols" - Select "Enable IPv4 only" (or similar) - Apply the settings.
• Go to the “Network” tab – Click on “Wireless (802.11) – Then click on “Network address (IPv4)
• Click on the radio button which says, “Manual IP” and then click “Suggest a manual IP address” to give a manual IP address to your printer.
• Click on radio button which says, “Manual DNS Server” and under manual preferred type 8.8.8.8 and under manual alternate type 8.8.4.4 (This is Google DNS server address)
• Restart the printer and then router once done.

Let me know if that helps.

If this helps, please mark my post as an accepted solution so that it benefits several others.

Cheers.

---

[sandytechy20]

@klove13285

Thanks for the reply.

I appreciate your time and effort.

I am eager to know, did you try the steps mentioned in the above post.

As this steps might fix the issue.

Cheers.

[Clmcpa1]

I HAVE A DEFAULT ERROR FROM MY HP OFFICE JET 4650. I HAVE RESTARTED EVERYTHING. WINDOWS CANNOT FIND THE ERROR

[asmita6658]

Hi @Clmcpa1

Welcome to the HP Support Community. 

Let's try these steps -

1) Take out the cartridges.

2) Unplug the power cord from the printer & wall.

3) Wait for 30 seconds. 

4) Plug the power cord back into the printer and wall, ensure the printer is plugged into the wall & not to a surge protector.

5) Insert the cartridges back into the printer.

Also, try updating the printer's firmware - HP Printers - Updating or Upgrading Printer Firmware

If the issue still persists, I'd suggest you Contact HP in your region regarding the service options for your printer.

Have a great day! 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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