HP OfficeJet 4650 "... getting unexpected configuration problem. 0x80070077" and won't print

[DaddyG-0731]

I'm trying to print a document using HP Smart and my printer is  "... getting unexpected configuration problem. 0x80070077" and won't print even though it is showing as Ready and connected to my network.

[Raj2111]

Hi @DaddyG-0731 

Welcome to the HP Support Community!

I understand that your printer is in error state, I am glad to assist you today.

Uninstall printer drivers, Link: https://support.hp.com/ie-en/document/ish_1980013-1980057-16

RE install the full feature driver and update firmware, Link: https://support.hp.com/in-en/drivers/selfservice/hp-officejet-4650-all-in-one-printer-series/5447930

Please try these steps :

Delete Print Spooler Junk Files

Deleting these print spooler junk files will fix the Unexpected configuration problem for all types of printers.

• Press Windows Key + R to open Run.
• Type system32\spool\printers and hit enter.
• Open the Printers folder, select all the files in the folder and delete them.
• Go back to Windows Key + R to open and type services.MSC and hit enter to open the Service.
• Meanwhile, In the Services option, Select Printer Spooler service.
• Right-click on Print Spooler service and select Properties.
• Restart Print Spooler services.
• Close the Services window and restart the computer. After the restart check, if you the printer Unexpected configuration problem 0x8000ffff error is resolved. If not please follow the next step

Next thing, I would suggest you go through this link: https://support.hp.com/ca-en/document/ish_2041225-1838901-16

Hope this helps!

Please perform these steps and Feel free to reply to your public post for any further assistance.

Thank you for being a Valuable Member of our HP Family.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.

-Regards,