HP OfficeJet 4652 WON'T STOP PRINTING!!!!

[halahihifo]

PRINTER WON'T STOP PRINTING 

[halahihifo]

I followed the steps on another person that had the same issue as mine and its STUCK ON RUNNING!!!! my printer is only 8 months old and I don't use it often. 

[atharva_gp]

@halahihifo,

Thanks for reaching out to the HP Support community!

• What is the printer printing? Is that an alignment page or a different document?
• How is the printer connected? Wired or Wireless?

 Let's try these steps: (Ignore the steps if already performed)

Step 1: Run the Print and Scan Doctor

• Download and run HP Print and Scan Doctor to automatically diagnose and resolve printer hardware and connection issues.
• After the Print and Scan Doctor opens, click Fix Printing to test your printer, and then follow any instructions to resolve the issue.
• Try to print after running the Print and Scan Doctor. If the error persists, continue to the next step.

Step 2: Delete job files and restart

• Turn off the printer using the power button and then unplug the printer power cord from the power outlet.
• In Windows, Open up the run command with the "Windows key + R" key combo.
• Type 'services.msc' in the text field and click ok.

           

• In the Services window, right-click Print Spooler, and then select Stop.

           

• After the service stops, close the Services window.
• In Windows, Open up the run command with the "Windows key + R" key combo.
• Type ''C:\Windows\System32\spool\PRINTERS' ' in the text field and click ok.

            

• Delete all files in the PRINTERS folder.
• Shut down your computer.
• Connect the printer power cord to the power outlet, and then turn on the printer.
• Turn on the computer, and then try to print. If the issue persists, continue to the next step.

Step 3: Uninstall and re-install the printer driver

• In Windows, search for 'Control Panel' and open 'Programs' or 'Programs and features' and select 'Uninstall a Program'.
• Select your HP Printer.
• Select Uninstall.
• In Windows, search for 'Control Panel' and look for 'View devices and printers'option under 'Hardware and Sound'.
• In the Devices and Printers window look for your HP printer. If you see it listed right-click on it and choose 'Delete' or 'Remove Device'.
• Open up the run command with the "Windows key + R" key combo.
• Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”)
• Click on the "Drivers" tab.
• Look for HP Printer driver. If you see it Click on it and click Remove at the bottom.
• Select Ok.
• Select Apply and Ok on the Print Server Properties windows.
• Close Devices and Printers.
• Open up the run command with the "Windows key + R" key combo.
• Type c:/programdata and click Ok. Go to Hewlett Packard folder, remove any printer related folders & files.
• Restart the computer.
• Download the printer driver and install it from this link or manually search for drivers from https://support.hp.com/us-en/drivers/printers.
• Open the downloaded file, follow onscreen instructions and complete installation
• Try printing from your PC again and check if you can print.

Let me know if this information helps or if you need any further assistance. 

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