• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Experiencing 'Printer Blocked' or 'Printer Error' message? Click here for more information.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
Locked

‎11-08-2018 06:14 PM

HP Recommended
Product: HP OfficeJet 5255
Operating System: Microsoft Windows 10 (32-bit)

About a month ago I have purchased this wireless printer and every time I have it connected to my home WiFi turns off my router and re-starts it. Dropping the internet connection on all the other divices connected.

Does this happend to anyone else? There is a way to stop this from happen it?

Thanks

3 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎11-08-2018 06:49 PM - edited ‎12-01-2018 01:07 AM

HP Recommended

Hi,

Thanks for using the HP Forums.

 

Would suggest to try to update the Printer's Firmware.

 

If updating firmware doesn't resolve the issue, can you try to switch off the IPv6?

 

This resource shows you how to update firmware and disable IPv6 settings.

  

That should resolve the issue.

 

Hope that helps!

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"

View solution in original post

1 person found this reply helpful
Was this reply helpful? Yes No
4 REPLIES 4

‎11-08-2018 06:49 PM - edited ‎12-01-2018 01:07 AM

HP Recommended

Hi,

Thanks for using the HP Forums.

 

Would suggest to try to update the Printer's Firmware.

 

If updating firmware doesn't resolve the issue, can you try to switch off the IPv6?

 

This resource shows you how to update firmware and disable IPv6 settings.

  

That should resolve the issue.

 

Hope that helps!

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"
1 person found this reply helpful
Was this reply helpful? Yes No

‎11-09-2018 05:26 AM

HP Recommended

May i know what is your printer firmware.  Can you try to update your printer firmware to the latest. Let me know if you still see the issue after updating the firmware.

“I am an HP employee”
Was this reply helpful? Yes No

‎11-14-2018 06:33 PM

HP Recommended

Thanks for answered my question. I  switched off the "IPv6" and so far I haven't have any more problems with my WiFi.

I am happy to know that HP has someone that knows what he is talking about, because I called tech support and the person at  the phone, not only was unable to help me, he was also very rude. To the point that I have to hung up on him after he keept interrupting me and repeting himself ( "Mam you need to contact you internet provider").      >=(

Any way, thanks again for your help.

 

Laura

Was this reply helpful? Yes No

‎11-22-2018 07:07 PM

HP Recommended

Hi @Marylu0324,

Glad to hear that your issue is resolved and all is working well now.

Have a nice day!

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.