HP OfficeJet 5255-what does error code OXB3DE3A2B mean?

[Duckboy1965]

My printer mysteriously began displaying the error code OXB3DE3A2B and refusing to print. When I turn the printer off, and back on, the same code returns. Can't get the printer to do anything. No indication on printer display what the code means or how to fix. Anyone have an answer? Thanks.

[sandytechy20]

@Duckboy1965

Welcome to the HP support community.

I understand that you are getting an OXB3DE3A2B error code on the printer, follow these steps to fix the issue.

Perform a power reset

1. Turn on the printer, if it is not already on.
2. Wait until the printer is idle and silent before you continue.
3. With the printer turned on, disconnect the power cord from the rear of the printer.
4. Wait at least 30 seconds.
5. Plug back the power cable straight to a wall outlet and printer without any surge protector.
6. Turn on the printer.

Update the printer firmware

Here are the steps:- Click here

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

[Karol-464]

did this 3 times and still does not work.....

[Echo_Lake]

@Karol-464

Thank you for posting back.

I am writing you on behalf of Betty0610 as she is away from work and he suggested that I write to you concerning.
I appreciate your efforts to try and resolve the issue. This sounds like a hardware related issue with the printer. 

Please reach out to HP Support in your region regarding the service options for your printer. HP Support can be reached by clicking on the following link:  www.hp.com/contacthp/        
    

Hope this helps!              
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!