HP OfficeJet 5258 missing setup cartridges

[fenderja22]

I purchased a new HP OfficeJet 5258 but the ink was missing from the box.  Slightly pissed, I got new cartridges, but now I'm stuck on the "Use SETUP cartridges that came with your printer" message.  Now what?  Am I basically screwed, or is there a way around this?

[asmita6658 · Accepted solution]

Hi @fenderja22

Welcome to the HP Support Community. 

I have sent you a private message with the steps to bypass the setup ink message which is specific to your printer. Check next to your profile Name, you should see a little blue envelope, please click on it.  

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

[ncruz3]

I'm confused as to why this couldn't have been a public answer? Now I have to wait until someone e-mails me as well with the solution? 

Literally the same thing happened to me, no setup cartridges in the box! I was so close to just returning it, this is so annoying. But I bought two more cartridges thinking it would be the same thing and I could just install those. I hope they answer quickly. 

[ncruz3]

Hello all! 

I figured out through a youtube video.

You press the home button once, then the back button twice, then the home button again. Then you open the ink cartridge access door and close it. A message says Original HP cartridges installed, then another telling you to load paper, then it starts working.

I hope this helps anyone else. 

[fenderja22]

Yep, that's the solution I got privately.