HP OfficeJet 5740 e-all-in-one printer series

[RBNTN]

Printer will not print any Cyan or blues.  I have run diagnostics from computer & printer. Pages print yellows, pink/reds and blk, but no blues or cyan.  Any suggestions?  I've cleaned cartridges, bought new cartridges twice; run clean print heads and still this color won't print. 

[A4Apollo]

Hi! @RBNTN, Thank you for visiting the HP Forums! A great place where you can find solutions for your issues, with help from the community!

Don't worry I'll try to help you out. Let me ask you a few questions in order to assist you better.

Did you make any changes to your printer?

Does the issue persist when you make a copy from your printer?

Have you tried checking with a different ink cartridge?

Are you using genuine HP ink cartridges?

Let's try some troubleshooting steps and check if it helps.

I know the steps are lenghty, but it's worth a try to solve the issue.

Try replacing low, empty or defective ink cartridges on the printer.

If you are able to make a color copy from your printer uninstall and reinstall the printer drivers.

If you are using a windows PC try uninstalling the full feature printer software from root level on your PC and install the full feature printer software.

In Windows, search for and open Programs and Features.

Select your HP printer.

Select Uninstall.

In Windows, search for and open Devices and Printers.

In the Devices and Printers window look for your HP Printer. If you see it listed, right-click on it and choose "Delete" or "Remove Device.”

Open up the run command with the "Windows Key + R" key combo.

Type printui.exe /s and click OK.

Click on Drivers tab.

Look for HP Printer driver. If you see it click on it and click remove at the bottom.

Select OK.

Select Apply and OK on the Print Server Properties window.

Close Devices and Printers.

Update the full feature printer drivers using this link. Click Here

Also, Clean the ink cartridges

Use an automatic tool to clean the ink cartridges from the printer control panel, then evaluate the results.

   NOTE:

To avoid issues that require cleaning, always turn the printer off with the Power button.

1. Make sure to load the input tray with plain, white paper.

2. On the printer control panel, swipe the display to the left, then touch Setup.

3. Touch Tools, then touch Clean Cartridges.

   The printer prints a Print Quality Diagnostic report.

   

4. Examine the print quality on the Print Quality Diagnostic report.

   • If the print quality is acceptable, click No. You can stop troubleshooting.

   • If the print quality is unacceptable, click Yes when prompted to perform the next level of cleaning.

      NOTE:

   If the printhead is badly clogged, it might require another cleaning cycle. If so, wait 30 minutes before you perform both levels of cleaning again.

Also, Clean the cartridges

Follow these steps to clean the cartridges from the printer control panel.

1. Load U.S. Letter or A4 size, unused, plain white paper into the input tray.

2. On the printer control panel, swipe the display to the left, and then touch Setup (). The Setup menu displays.

3. Swipe the display up, and then touch Printer Maintenance.

4. Touch Clean Cartridges. A Print Quality Diagnostic report prints.

5. Examine the Print Quality Diagnostic report.

   • If the print quality is unacceptable, touch Proceed when prompted to continue the next level of cleaning. Repeat these steps for the third cleaning stage, if necessary.

        NOTE:

     If the printhead is badly clogged, it might require another cleaning cycle. If so, wait 30 minutes before you perform all three levels of cleaning again.

   • If the print quality is acceptable, touch Done when prompted to continue the next level of cleaning. You do not need to continue troubleshooting.

6. Examine the print quality on the Print Diagnostic report.

   NOTE:

To avoid issues that require cleaning, always turn the printer off with the Power button.

Refer this article to further troubleshoot print quality issues. Click Here

If the issue still persists after trying out the steps. It is a hardware issue with the printer.

Please contact HP support for further assistance. Click Here

Let me know if this works! 
Have a great day ahead! 🙂

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