HP OfficeJet 6962 All-in-One Printer no longer recognizes correct paper size

[PattiN59]

My HP OfficeJet 6962 All-in-One Printer no longer recognizes the correct paper size even though I have done this hundreds of times with this printer. I have tried numerous times and the printer will not get past notifying me to load the correct paper size. I have more than triple checked all the settings and everything is set for 4x6 paper, which is what is loaded into the machine. I even tried restarting the printer, made no difference ........ I am using Windows 10 and my printer is no longer under warranty. 

 I am beyond frustrated!

[Rainbow23]

Hi @PattiN59,

Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you.

I see that you are facing printing issues with your HP OfficeJet 6962 All-in-One Printer.

I suggest that you follow the steps listed below to update the firmware from HP Smart App.

1. Go to 123.hp.com (Android, Apple iOS, iPad OS), or HP Smart - Microsoft Store (Windows), or HP Smart - Mac App Store (Mac) (if not installed).

2. After completing the printer setup, click or tap on the printer’s name.

NOTE: Menu names, locations, and available settings vary by printer model.

3. Under Advanced, select Printer Home Page (EWS) or Advanced Settings.

4. Click or tap Tools or Web Services.

5. Click or tap Printer Updates or Product Update, and then click or tap Check Now.

You may also refer to this weblink: https://support.hp.com/us-en/document/ish_1776648-1643972-16 

I hope this helps.
Take care and have a good day ahead.

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