HP OfficeJet 6962 - Changed Out Color Cartridges, But Printer Will Not Print In Color

[AndrewP7]

Hi,

I just replaced all three of my color cartidges today, however when I try printing from my computer or the printer itself I only get black and white, sometimes a couple dots of cyan on the test pages. I've realigned the print heads, cleaned the print heads(using the printer's built-in method and manually using dampened q-tips), ejected and reloaded the cartridges, installed the newest firmware update, and reset settings, but nothing seems to be working.

The only thing that I can think of is that after installing the new cartridges the first time, the printer froze on the cartridge loading screen, so I had to try powering off, which also was frozen, then I had to unplug it manually. It hasn't given me any warning other than the improper powering off after this happened.

Could there be something wrong with the new cartridges? I've cleaned the vents of any possible residue and I also cleaned the ink heads, but the ink doesn't appear to be dried up.

[Kumar0307]

Hi @AndrewP7

Welcome to the HP Support Community. I understand you are not able to print in color. I'd be happy to assist you.

I appreciate your efforts in trying to resolve this issue by performing all the required troubleshooting steps.

I'm afraid this could either be an issue with the ink cartridges or the printhead of the printer has gone bad.

Please contact our HP Support team for Service Options:

1) Click on this link - www.hp.com/contacthp/

2) Select your product type below.

3) Enter the serial of your device.

4) Select the country from the drop-down.

5) Select the appropriate option based on your preference.

6) Fill the web-form and proceed further.

For more info on resolving print quality issues, kindly refer to this document.

Keep me posted for any other assistance.

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Have a great day!