HP OfficeJet 6978 Won't print wirelessly

[RichardM2]

My Officejet Pro 6978 won't print wirelessly.  The printer is not showing up on the printer list, however the OfficeJet Pro 6978 FAX is an available printer. I don't have any problems connecting the printer to the wireless network. The blue antenna light on the printer is solid. 

I've tried resetting the printer and uninstalling and reinstalling the drivers. Neither action fixed my problem. 

Any suggestions? 

Thanks in advance for your help.

Richard

[The_Fossette]

Hi @RichardM2,

Welcome to the HP Forums!

Thank you for posting your query on this forum, it's a great place to find answers.

I reviewed your post and I understand that you are facing issues printing wirelessly.

Don’t worry, I assure you I will try my best to get this sorted.

In order that I may provide you with an accurate solution, I will need a few more details.

• When was the last time the printer was working fine?
• Have you made any software or hardware changes on the computer?

Meanwhile, I recommend you follow the below steps and check if it helps.

1.) In Windows, search for and open Programs and features

2.) Select your HP Printer

3.) Select Uninstall

4.) In Windows, search for and open Devices and printers

5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose 'Delete' or 'Remove Device'

6.) Open up the run command with the "Windows key + R" key combo.

7.) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”)

8.) Click on the "Drivers" tab

9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom

10.) Select Ok

11.) Select Apply and Ok on the Print Server Properties windows

12.) Close Devices and Printers

13.) Restart the PC

14.) Download and install the printer software from the below link.

http://hp.care/2nikIQ9

15.) Connect the USB cable ONLY when prompted and follow the on-screen instructions.

Let me know how it goes and you have a great day!

If this helps, please mark this post as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care.

Cheers!

[Wornhall]

One thing to check before going any farther: did you key in the passphrase for the network directly into the printer's setup. If not, it cannot make connection.