HP OfficeJet 7000 Problem - Power Button & Resume Button Blinking, NO Paper Jam

[Litza-Smith]

Hi,

Have an oldie but a goody, HP Officejet 7000 Wide format printer, and need help.

The power button and resume button continue to blink but there's no paper jam.

Tried a reset, cleaned rollers, looked for small bits of paper, nothing.  Any suggestions

on how to fix this.  They don't sell these wide format printers anymore so I can't replace it, 

and love this printer.

Thanks for any help,

K.Smith

[Betty0610]

@Litza-Smith

Welcome to the HP Support Community.

Let's try to reset the Printer here:

Reset the product

• With the printer turned on, disconnect the power cord from the rear of the printer.
• Unplug the power cord from the wall outlet.
• Wait at least 60 seconds.
• Plug the power cord back into the wall outlet.
• Reconnect the power cord to the printer.
• Turn the printer on. HP recommends plugging the printer directly into a wall outlet.

Also, try connecting the Printer to a different wall outlet directly.

Also, try a firmware update: https://support.hp.com/in-en/document/c02919168

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Thanks!