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‎04-30-2024 05:32 PM

HP Recommended
Product: HP OfficeJet Pro 8710 All-in-One Printer
Operating System: Microsoft Windows 10 (64-bit)

I'm getting message "Maintenance in progress" with HP Smart and message "warming up" in Windows printer control panel.   I have turned off, unplugged for over a week without working. Also rebooted computer.    It recognizes printer.  

I tried to download latest firmware.  Message said it was downloaded; but when I opened said there were no compatible printers.

HP Virtual Assistant was worthless.

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1 REPLY 1

‎05-02-2024 06:49 AM

HP Recommended

Hi @Sand19,

 

Welcome to the HP Support Community. 

 

I'd be happy to help you! 

 

Let's try a power reset on the printer

 

Reset the product

 

With the printer turned on, disconnect the power cord from the rear of the printer.

Unplug the power cord from the wall outlet.

Wait at least 60 seconds.

Plug the power cord back into the wall outlet.

Reconnect the power cord to the printer.

Turn the printer on. HP recommends plugging the printer directly into a wall outlet.

 

 Also, try updating the printer's firmware -HP Printers - Updating or Upgrading Printer Firmware  

 

Hope this helps! Keep me posted. 

 

 Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Elohi_NR
I am an HP Employee
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