• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Experiencing 'Printer Blocked' or 'Printer Error' message? Click here for more information.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
Locked

‎04-29-2020 03:55 PM

HP Recommended
Product: HP OfficeJet 8720
Operating System: Microsoft Windows 10 (64-bit)

Hello,

I have a problem with the error C9C70000. I have tried to restart it, removing the power cable and everything else on the forum but nothing. Still same message. I can't remove the cartridges because the carriage doesn't move to the position where it's possible to remove it.  Already saw the short thread where this happened to someone with an HP8710 (from early 2019), but didn't see it resolved there.

5 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎05-09-2020 03:04 AM

HP Recommended

Hi @EH1969

Welcome to the HP Support Community. I'd be happy to assist you.

 

It seems like the print carriage is stuck. Make sure you have tried the steps mentioned in this document to resolve this issue.

 

If the issue persists, I'm afraid this is a hardware failure. Please reach out to the HP Support in your region regarding the service options for your printer. 

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

View solution in original post

1 person found this reply helpful
Was this reply helpful? Yes No
1 REPLY 1

‎05-09-2020 03:04 AM

HP Recommended

Hi @EH1969

Welcome to the HP Support Community. I'd be happy to assist you.

 

It seems like the print carriage is stuck. Make sure you have tried the steps mentioned in this document to resolve this issue.

 

If the issue persists, I'm afraid this is a hardware failure. Please reach out to the HP Support in your region regarding the service options for your printer. 

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

1 person found this reply helpful
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.