HP OfficeJet 9125e series has a number of issues, none of them answerable via chat

[danlehner]

My printer, that I just go replacement ink for, has shown, alternately, the following errors: 

- a yellow light in the list of printers that says "Error, Default" 
- that the printer is offline (it's not)
- that the ink/toner is low (I just replaced the cartridges) 

The chatbot has been completely useless in answering these questions

[Max3Aj]

@danlehner, Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 

I understand you're experiencing multiple issues with your HP OfficeJet Pro 9125e, including:

• A yellow "Error, Default" message in the printer list
• The printer showing as offline
• Low ink warnings despite recently replacing cartridges

Let’s walk through some steps to resolve these issues:

Fix the “Error, Default” and Offline Status

These errors often stem from communication issues between your printer and computer. Here's what to do:

Step-by-step:

Restart Devices

• Turn off your printer and unplug it from power.
• Restart your computer and router.
• Plug the printer back in and turn it on.

Check Network Connection

• Ensure both your printer and computer are connected to the same Wi-Fi network.
• On the printer, go to Settings > Network Setup > Wireless Settings to confirm.

Use HP Smart’s Diagnose & Fix Tool

• Download or open the HP Smart app.
• Go to Settings > Diagnose & Fix and follow the prompts.

Set Printer as Default

• On Windows:
  • Go to Control Panel > Devices and Printers
  • Right-click your printer > Set as default printer

Disable “Use Printer Offline”

• In the same Devices and Printers window, right-click your printer > See what’s printing
• Click Printer in the top menu and uncheck Use Printer Offline

Fix Ink/Toner Low Warning After Replacing Cartridges

This can happen if the cartridges weren’t recognized properly.

Try the following:

Remove and Reinsert Cartridges

• Open the printer cover and gently remove each cartridge.
• Reinsert them firmly until they click into place.

Check for Protective Tape

• Ensure no orange tape or packaging is left on the cartridges.

Update Printer Firmware

• Go to HP Software & Drivers
• Enter your printer model and install any available firmware updates.

Reset the Printer

• Unplug the printer while it’s on.
• Wait 60 seconds, then plug it back in and power on.

You may refer to this document - HP printer is offline or unavailable | HP® Support
 

I hope this helps. 

Take care and have a good day. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Select "Yes" on the bottom left to say “Thanks” for helping! 

Max3Aj

HP Support