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Guidelines
To resolve issues with 0xb90c05a4 error on your OfficeJet series: Click here to view.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
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‎04-02-2025 01:21 PM

HP Recommended

I was printing a document from Word.  The printer cycled a sheet of paper through the feed and dropped in the hopper with not printing on it.  Error message came up indicating a problem with my print head.  Recommendations I recieved from this site indicated that I should remove the ink cartridges and then the carriage in which they were riding and clean the contacts with distilled water and a lintfree cloth.  It indicated that there was a lever I needed to lift to remove the print carriage but it doesn't exist on my printer and I could find no work around for my printer.

1 REPLY 1

‎04-02-2025 01:54 PM

HP Recommended

Good day.  These 62 series errors usually point to a defective printhead.  Unforturnately, the printhead on this model is not a supply item.  It is not designed to be replaced by user.  You can find the printhead online and the repair process on YouTube.  If you are handy with tools and want to invest the time, you could try replacing the printhead.  This printer retails for about $200.  Save yourself some pain, just replace it.

C2P18A Printhead fits for HP 910 916 XL OfficeJet Pro 8025 8035 8025E 8022 8028

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