HP OfficeJet Pro 6960 All-in-One Embedded Web Server Admin Password

[Venan]

Hello, there was a message in the printer that asked for an actualization. We did it and since then, it disconnected from HP Instant Ink. We have managed to connect it to HP Instant Ink but when I try to change the main settings or y ask for admin username and password. We don't have neither the username nor the password and can´t access to the settings, can you help me to reset de admin password so I can access to the settings?

HP OfficeJet Pro 6960 All-in-One

T0F32A

TH86J1N1TX

ID de servicio 29200

Versión de firmware MCP2CN2025AR

[asmita6658 · Accepted solution]

Hi @Venan

Welcome to the HP Support Community. 

I have sent you a private message with the reset steps, specific to your printer. Check next to your profile Name, you should see a little blue envelope, please click on it.  

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

[Venan]

I follow the steps send in the private message and could reset the printer. Thank you very much.!

[asmita6658]

Hi @Venan

That's great! Happy to hear that. If you need further assistance feel free to reach out to us.

Have a great day ahead!