HP OfficeJet Pro 6968 not printing color

[nikyp]

My HP OfficeJet Pro 6968 stopped printing in color so I assumed the ink was low and replaced all of the color inks with new HP inks. But I still only get black print outs. I cleaned the printerhead 3 times. I tried printing from different computers and then making a color copy. I took out all of the ink cartridges and unplugged the printer for a while then plugged it back in, re-inserted the ink, still only black prints. I made sure the ink is installed correctly and that the tops of the ink cartridges are vented. I tried printing a diagnostic page, but that also prints in black only. I had this printer for a little over a year so the warranty is expired. Any other ideas on what I can do to resolve this? Thanks

[jabzi]

Hello,

I'd suggest you to try all the steps as mentioned in the document whose URL is below.

https://support.hp.com/us-en/product/hp-officejet-pro-6960-all-in-one-printer-series/8289579/model/1...

If issue still persists, then it could be an issue with faulty printhead. However the printhead is a fixed part in this printer and would lead to printer replacement.

[nikyp]

I tried all of the steps in the link with no success. Is there anything else that I can do? I was hoping this printer would last longer than a year.

[jabzi]

Hello,

I'd suggest you to contact HP Tech Support. Use the below URL to do so.

https://support.hp.com/us-en/contact/printers

[dduane44]

HP OfficeJet Pro 6968 not printing or copying color

[TEJ1602]

@dduane44, Welcome to HP Support Community!

If you have followed all the troubleshooting steps from this document HP OfficeJet 6900 Printers - Black or Color Ink Not Printing, Other Print Quality Issues and still facing issues, it could be a hardware failure.

Please reach out to the HP Support in your region regarding the service options for your printer.

Hope this helps!

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