• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Seize the moment! nominate yourself or a tech enthusiast you admire & join the HP Community Experts!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
Locked

‎08-11-2021 08:29 AM

HP Recommended
Product: HP OfficeJet Pro 6968
Operating System: Microsoft Windows 10 (64-bit)

Occasionally the touch screen on the menu turns completely white.  Printing is not possible in this mode.  Power cycling brings it back for a while, then it goes all white again.  Tried the recommended power off, hold power button, etc. steps.  No help.  All drivers and software are up to date.  Any advice?

Category:
2 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎08-19-2021 01:35 AM

HP Recommended

@SEHale

 

Welcome to the HP Support Community.

 

I'd be happy to assist you with the white screen issue.

 

We'll have to perform a reset on the Printer for this. I have sent you a private message, for more details that cannot be shared in a public post.

 

Please do check your inbox on the communities page for the private message.

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

 

Thanks!


I am an HP Employee

View solution in original post

Was this reply helpful? Yes No
3 REPLIES 3

‎08-19-2021 01:35 AM

HP Recommended

@SEHale

 

Welcome to the HP Support Community.

 

I'd be happy to assist you with the white screen issue.

 

We'll have to perform a reset on the Printer for this. I have sent you a private message, for more details that cannot be shared in a public post.

 

Please do check your inbox on the communities page for the private message.

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

 

Thanks!


I am an HP Employee

Was this reply helpful? Yes No

‎08-19-2021 06:01 AM

HP Recommended

Resetting the printer did the trick.  Pain in the neck to set it up again but sure beats the cost of a total replacement.  Thank you

Was this reply helpful? Yes No

‎08-20-2021 05:30 AM

HP Recommended

I'm glad to hear that and you're most welcome. Do get back to us in the future for further assistance.

 

Have a nice day and stay safe!:)


I am an HP Employee

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.