HP OfficeJet Pro 6970 - continual need to perform head cleaning to maintain black ink quality

[Russ_7]

Hi, I have been using this printer for 6 months without problem however of late the black ink quality is either poor, intermittent or non-existent. this leads me to perform the print head cleaning cycle, down to level 3, in order to restore the black ink quality. However,  I am lucky if this lasts for a whole day before having to repeat the process which is of course consuming significant amounts of paper, ink and my time to correct. I have followed every step of the HP self-help guides at least three times now but still no permanent improvement. I can see that another member had a similar problem but the reply was sent via private message. Advise to resolve this would be really appreciated, thank you.

[sandytechy20 · Accepted solution]

@Russ_7

Welcome to the HP Forums. I would be happy to help you with your HP OfficeJet Pro 6970 Printer. I understand that you are getting issues with the black ink cartridge and you have already done some preliminary troubleshooting.

As you have already tried these steps and still having the issue, I would personally suggest you contact our HP phone support for further assistance. If your product is Out of warranty then remember to choose the paid options to get the tech support number.

They might have multiple options to help you on this.

Please use the following link to create yourself a case number, then call and it may help speed up the call process:

Step 1. Open link: www.hp.com/contacthp/

Step 2. Enter Product number or select to auto detect

Step 3. Scroll down to "Still need help? Complete the form to select your contact options"

Step 4. Scroll down and click: HP contact options - click on Get phone number and phone number appear.

They will be happy to assist you immediately.

Keep me posted for any other assistance,

Cheers