HP OfficeJet Pro 6970 printer error 0x6100004a

[richw1]

HP OfficeJet Pro 6970 printer error 0x6100004a - it displays to being with a paper jam then a further message stating there is a problem with the printer or printer system and then ask to contact HP directly. Please help!

I've only used this printer a handle of times since I purchased it for personal use only and not dropped it or mishandled it...Many thanks for your help.

[KrazyToad]

@richw1

Welcome to HP Community

I have gone through your Post and would like to help

Please try these steps

- Turn on the printer.
- Wait until the printer is idle and silent before you continue.
- Disconnect the USB cable from the rear of the printer. If your printer has a network or wireless connection, leave it connected.
- Remove the ink cartridges from the printer and clean the electrical contacts with a lint free cloth
- With the printer turned on, disconnect the power cord from the rear of the printer and from the wall outlet or power strip.
- Wait at least 60 seconds.
- Plug the power cord back into the wall outlet.
NOTE: HP recommends connecting the printer power cord directly to a wall outlet.
- Reconnect the power cord to the rear of the printer.
- Turn on the printer, if it does not automatically turn on.
- The printer might go through a warm-up period. The printer lights might flash, and the carriage might move.
- Wait until the warm-up period finishes and your printer is idle and silent before you proceed.
- Reinsert the ink cartridges, and then close the ink cartridge access door.
 

Also ensure then printer has the latest Firmware. Link: https://support.hp.com/in-en/document/c02919168

Next follow the instructions in this Link: https://support.hp.com/in-en/document/c05079673 to check for paper jams

Keep me posted

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
 

[richw1]

Hello 

Many thanks for your help on all this.

Unfortunately I'm unable to open the printer to access the print cartridges - they do not slide out electronically or even when I try to slide the casing out it's not possible so I can't even access the print cartridges to remove them - how is this possible?

[KrazyToad]

@richw1

Thanks for keeping me posted

At this point I suggest you contact HP Support for Service Options

Click on this link - www.hp.com/contacthp/ and select your Country to get the Contact details for HP Support

Thank you

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.