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Here is the solution for Blue screen error 83C0000B on HP OfficeJet Pro 8010e, 9020e Printer Series: Click here to view.
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Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
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‎04-16-2020 01:24 PM

HP Recommended
Product: HP OfficeJet Pro 6978

I continue to receive a False Paper Jam Error (‎Ox6100004a) on my HP OfficeJet Pro 6978.

 

I have tried to troubleshoot the issue with all recommendations I could find externally as well as those posted within the HP community boards, but without success.  There is certainly no paper jam, and the printer is too new to call it quits.

 

I've cleaned the brush rolls, tried a factory reset of the printer, taken all the paper out, you name it, I've tried it.  

 

Please help!

2 people had the same question
1 REPLY 1

‎04-21-2020 05:46 AM

HP Recommended

@littlejillyy

 

Welcome to the HP Support Community.

 

Let's try a firmware update: https://support.hp.com/in-en/document/c02919168

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" button, that'll help us and others see that we've got the answers!

 

Thanks!

Have a great day!


I am an HP Employee

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