HP OfficeJet Pro 6978 Printer does not print

[NeedHelp26]

HP OfficeJet Pro 6978 Printer does not print, I have run the printer head cleaning and alignment , but still can't get it to print. The printer is connected to my laptop via USB cable. Any help?

[DavidSMP]

@NeedHelp26,

Thanks for stopping by the HP Support Forums.  After reading your post I understand that you cannot print. It will be a delight to assist you here.

Superb analysis and brilliant diagnosis of the issue before posting. Kudos to you on that score. 🙂

For better clarity and to assist you better I would require more information regarding this:

• Did this happen after a Power outage or surge?
• Did you replace ink cartridges and check again?
• Did you make copies directly from the printer and check again?

For now, try these steps:

• Please perform all the prescribed steps from this link: http://hp.care/2ApK5CK (HP OfficeJet Pro 6900 Printers - Fixing Poor Print Quality)
• Then make copies directly from the printer without any communication from the computer and check if it works.
• If still continues, contact HP phone support to replace ink cartridges. It could be faulty. Replacing cartridges should do the trick as long as the printer the printer is not faulty.

HP Technical Support can be reached by clicking on the following link: http://hp.care/2r9wSvP

• Once the support page opens please select the country in which you're located. Next, enter your HP model number on the right.
• Next, choose the 'Contact Support' tab at the top and scroll down to the bottom of the 'HP Support- Contact' page to fill out the form provided with your contact information.
• Once completed click the 'Show Options' icon on the bottom right.
• Lastly, scroll down to the bottom of the page and select 'Get phone number.' A case number and phone number will now populate for you.

They will be happy to assist you immediately.

If the unit is under warranty, the manufacturer’s warranty should take care of it for you.

If it copies correctly and the OS is Windows then uninstall and reinstall the printer drivers by following these steps:

Thanks for stopping by the HP community. A very good day to you. I reviewed the post regarding issues with the printer asking for the administrator password and locking you out. I will be delighted to assist you here.

Superb description and stupendous diagnosis of the issue before posting. Kudos to you for that. 🙂

For better clarity and to assist you better I would require more information regarding this:

• Did you try to restore network defaults on the printer and then run the wireless setup wizard?

For now, try these steps:

• From the user guide link: http://hp.care/2tV0Nse  refer to page 148 on how to perform network defaults on the printer.

Please perform all these steps patiently as it is critical to resolving the issue. The trick is to remain patient, please.

Hope this helps. Let me know how it goes. To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care and have a blessed week ahead. 🙂

• In Windows, search for and open Programs and Features.
• Select your HP printer.
• Select Uninstall.
• In Windows, search for and open Devices and Printers.
• In the Devices and Printers window look for your HP Printer. If you see it listed, right-click on it and choose "Delete" or "Remove Device.”
• Open up the run command with the "Windows Key + R" key combo.
• Type printui.exe /s and click OK.
• Click on Drivers tab.
• Look for HP Printer driver. If you see it click on it and click Remove at the bottom.
• Select OK.
• Remove all instances of the same.
• Select Apply and OK on the Print Server Properties windows.
• Close Devices and Printers.
• Restart the PC again.

Then download the latest full feature driver from http://hp.care/2ueWb19 and install it on the computer after selecting the correct operating system.

Connect the printer to your computer only when the setup prompts for the printer.

This should fix it for you.

• If the OS is Mac, then reset the Mac printing system and add the printer as Apple AirPrint. check this link: http://hp.care/2gOrf2g
•  
• This should work for you.

Please perform all these steps patiently as it is critical to resolving the issue. Going by your technical expertise and competence I am sure you will be able to perform these steps without breaking a sweat.

Let me know how it goes and you have a great day!

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care and have a blessed week ahead. 🙂

[fastracmike]

I downloaded the full driver pack for the HP 6978 All In One Printer. The computer is communicating with the printer because it will print a test page. I am using WFI from the printer to the computer. However if I try to print from a word document or anything else except the test page from the computer to the printer nothing happens. If I press print say in word the printer goes through the set up and the printer makes noise like its going to print however it does not print and the que shows 1 print project then it shows 0 and prints nothing. (Windows 10) I had a HP 6500 printer which worked fine as far as from the computer to the printer. 

[kevin-t]

Hello,

Thank you for posting in this thread. Unfortunately based on when the last response was made, I have closed this thread to help keep comments current and up to date. We recommend starting a new thread for your issue by clicking here.
To be more helpful with your post, you can add key information if you desire: 
1. Product Name and Number (please do not post Serial Number)
• Example: HP Pavilion DV2-1209AX or HP Deskjet 3000 Printer CH393A
2. Operating System installed (if applicable)
• Example: Windows XP, Windows Vista 32-bit, Windows 7 64-bit
3. Error message (if any)
• Example: ""Low disk space"" error in Windows
4. Any changes made to your system before the issue occurred
• Examples: Upgrading your Operating System or installing a new software; or installing new hardware like a printer, modem, or router.
If you have any other questions about posting in the community, please feel free to send me a private message!

Thank you