HP OfficeJet Pro 6978 Wont Print Black Ink

[sinistar7boy]

I have not had this printer very long, but recently the black ink was low.  I replaced it with the correct black cartridge that the printer requires, yet it will NOT print black at all.

I returned the ink and bought a new one - and same problem.  I have also followed the troubleshooting advice that I have seen given to others with the same problem, but cleaning the printhead and cleaning paper-smear has done nothing to fix the problem. (It wasted plenty of paper and other ink cartridges, however!)

Upon seeing that this appears to be a common issue with the OfficeJet 6978, I checked my warranty which has conveniently expired.  (Is the warranty now less than a year?!)

I am quite upset that the printer is less than 2 years old and is already nothing but an expensive paperweight with fresh, new ink.  I had purchased this printer to replace an older HP printer that was having problems -- only now I wish I had gone with any other brand! 

I think it's TERRIBLE that this appears to be a known issue and yet the only way to resolve it is to send it in and pay for something that is the manufacturers fault.  If this cannot be fixed, I am never buying another HP product again.

[Jay_G24]

Hi @sinistar7boy

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