HP OfficeJet Pro 7740 Not printing documents

[Anonymous]

I send documents - certain page numbers - to the printer, but when I check "what's printing" computer states "spooling n/a" and  printer not printing.

Ran HP Print & Scan Dr which came up all ticks, ie all ok.

I am not a technie, so please could someone help me in simple terms what to do to print these few pages from a website document.

Thank you very much for any help.

[sandytechy20]

@Anonymous

Welcome to the HP support community.

I understand that your printer is not printing, I am glad to assist you.

This seems to be a driver issue, I am glad to assist you.

Uninstall the printer driver from root level, before installing the new driver

Perform root level uninstallation to remove all the printer-related software.

• In Windows, search for and open Programs and Features.
• Select your HP printer.
• Select Uninstall.
• In Windows, search for and open Devices and Printers.
• In the Devices and Printers window look for your HP Printer. If you see it listed, right-click on it and choose "Delete" or "Remove Device.”
• Open up the run command with the "Windows Key + R" key combo.
• Type printui.exe /s and click OK.
• Click on Drivers tab.
• Look for HP Printer driver. If you see it click on it and click Remove at the bottom.
• Select OK.
• Remove all instances of the same.
• Select Apply and OK on the Print Server Properties windows.
• Close Devices and Printers. 
• Restart the PC again.

Download and install the HP Smart app

Click here to download the driver.

Refer to this HP document for further assistance:- Click here

Keep me posted.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers.