HP OfficeJet Pro 8020 error code 71.02.4A

[DEUPTOWN]

HP OfficeJet Pro 8020 error code 71 02 4A

[Sneha_01]

Hi @DEUPTOWN,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

The error code "71.02.4A" on your HP OfficeJet Pro 8020 printer typically indicates a problem with the printhead. Here’s how you can troubleshoot and potentially resolve this issue:

Steps to Resolve Error Code 71.02.4A:

Restart the Printer:

• Turn off the printer using the power button.
• Unplug the power cord from the printer and wait for about 60 seconds.
• Plug the power cord back into the printer and turn it on.

Check for Obstructions:

• Open the printer’s top cover and check for any obstructions in the printhead path, such as paper jams or debris.
• Remove any obstructions carefully.

Inspect Printhead and Cartridges:

• Open the printer’s top cover and wait for the carriage to move to the access area.
• Check the printhead and ink cartridges for any visible damage or leaks.
• Ensure that the printhead and cartridges are properly installed and seated.

Reset the Printhead:

• Sometimes resetting the printhead can resolve issues. Here’s how:
  • Remove the printhead and cartridges from the printer.
  • Clean the electrical contacts on the printhead and cartridges with a lint-free cloth lightly moistened with distilled water.
  • Allow the contacts to dry for about 10 minutes.
  • Reinstall the printhead and cartridges back into the printer.

Update Printer Firmware:

• Ensure that your printer has the latest firmware installed. Firmware updates can sometimes resolve hardware-related issues.
• Visit the HP Support website, enter your printer model, and download the latest firmware if available.
• Follow the instructions provided to install the firmware update on your printer.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support