HP OfficeJet Pro 8025 locked-up during a software update

[Lobo17]

Printer: HP OfficeJet Pro 8025

Error Message: "Download Unsuccessful. The printer update could not be downloaded."

Purchase Date: May, 2021

Problem: The printer locked-up during a software update. I cannot access any option on the screen because the error message, shown above, cannot be cleared. Holding the ON/OFF button for 20 seconds does not power-down the printer. Additionally, unplugging the power cord, then repowering the printer after 1 hour has no affect; the error message remains displayed when power is restored.  Is there any procedure to unlock the software?

[A_Gayathri]

Hi @Lobo17 ,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand your HP OfficeJet Pro 8025 is experiencing a software issue that's preventing it from completing the update process or booting up properly. 

Here are a few steps you can try to resolve the issue:

Force Restart: Sometimes, a force restart can help resolve software glitches. To do this, unplug the power cord from the printer and wait for about 5 minutes. Then, plug the power cord back in and try turning on the printer again.

Hard Reset: If a force restart doesn't work, you can try performing a hard reset on the printer. To do this, find the reset button on your printer (it's usually a small hole that requires a pin or paperclip to press). Press and hold the reset button for about 10-15 seconds, then release it. After that, try turning on the printer again and see if the issue is resolved.

Firmware Recovery Mode (if available): Some printers have a firmware recovery mode that allows you to manually install firmware updates or recover from failed updates. You'll need to consult the user manual  Software and Drivers for HP OfficeJet Pro 8025 All-in-One Printer

Refer to this document: HP OfficeJet Pro 8025 All-in-One Printer

I hope this helps. 

Take care and have a good day.

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