HP OfficeJet Pro 8025 spools print to queue and then it disappears without actually printing

[SLP42]

My printer worked fine yesterday.  Today I went to print and  . . . nothing.  The printer makes all the warming up noises, but the queue empties and nothing prints.  I unplugged the printer, uninstalled all the software that started with HP, then plugged the printer back in and reinstalled all the software. Same problem.  I switched to wireless rather than USB.  Same problem.  I have a Dell Windows 10 (64-bit) desktop computer running version 1903.  

I also tried running the troubleshooter - no problem found.  I tried the Print and Scan Doctor which identifies a driver conflict then provides no information about how to fix that issue.  I tried the AI help on the HP Support page.  The AI asked what printer I have.  I typed my printer series, then chose it from the pop-up menu, then clicked Select.  The AI whirred a bit, and then again asked what printer I had.  Honestly?  

I give up - ready to throw the printer out the window, or slap some executive at HP (maybe the one who signed off on the AI).

Any ideas?

[Jay_G24]

Hi @SLP42,

I'd like to help!

 Let's try and uninstall the printer software from the root level on your PC and install the full feature printer software.

--->In Windows, search for and open Programs and Features.

--->Select your HP printer.

--->Select Uninstall.

--->In Windows, search for and open Devices and Printers.

--->In the Devices and Printers window look for your HP Printer. If you see it listed, right-click on it and choose "Delete" or "Remove Device.”

--->Open up the run command with the "Windows Key + R" key combo.

--->Type printui.exe /s and click OK.

--->Click on the Drivers tab.

--->Look for HP Printer driver. If you see it click on it and click remove at the bottom.

--->Select OK.

--->Select Apply and OK on the Print Server Properties windows.

--->Close Devices and Printers.

And then reinstall the printer full-featured drivers from software and drivers page 

Hope this helps! Keep me posted. 

And, Welcome to the HP Support Community. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping

[SLP42]

Thank you.  The one thing I had not already done was to delete the drivers found in printui.exe /s.  I did go there and was able to delete both the drivers and the packages for all but one of the HP listings - the one for the printer I currently own.  When I try to delete the driver and package, I get an error saying 

The following package(s) can not be deleted:

hpygid29_v4.inf (x64)
This package contains the following driver(s) that are in use:
HP OfficeJet Pro 8020 series PCL-3; This driver is used on:
Scan Only -HP489A4A (HP OfficeJet Pro 8020 series)-DO NOT DELETE

The following driver(s) can not be deleted:

Driver HP OfficeJet Pro 8020 series PCL-3 (x64) is in use. It is used on:
Scan Only -HP489A4A (HP OfficeJet Pro 8020 series)-DO NOT DELETE

I never used the scan feature on this printer as I have a better (Epson) scanner, and I don't recall ever setting up the software for the HP scanner.  When I try to delete just the driver, I get the bottom message that the driver is in use.

My computer is 6 years old so I actually ordered a new computer (not an HP!).  I teach online and would like to be able to use a virtual background, which my computer is too old (or at least has insufficient graphics capability) to do.

The printer works fine on my husband's computer which is only a year old.  I'm guessing there was something in the recent Windows update that changed the communication between my computer and the printer.

I do appreciate your help, but I think with a new computer I'll be fine.

[Jay_G24]

use the Windows Add a Printer wizard to install the built-in print driver.

Install the built-in print driver over a network connection with Windows 10 or Windows 8.

1. In Windows, search for and open Control Panel.

2. Click Devices and Printers, and then click Add a printer.

   

3. On the Choose a device or printer to add to this PC window, select your printer, click Next, and then follow the on-screen instructions to install the driver. If your printer is not in the list, continue with these steps.

   

4. Click The printer I want isn't listed, and then select Add a local printer or network printer with manual settings.

   

5. Click Next.

6. Select the port to be used by your printer, such as USB001 for a USB connected printer, and then click Next.

7. Click Windows Update, and then wait for the print drivers to update.

8. Click HP, Hewlett-Packard, or Hewlett Packard in the Manufacturer pane, and then click the name of your printer in the Printers pane.

   • If your printer is in the list, select it, click Next, and then follow the on-screen instructions to install the driver.

   • If your printer is not in the list, click the back arrow in the upper left corner of the window two times to return to the Find a printer by other options step, and then continue with these steps.

9. Select Add a printer using TCP/IP address or hostname, and then click Next.

   

10. Select Autodetect from the Device type drop-down list.

11. Type your printer IP address into the text box, and then click Next.

    To find the printer IP address, print a Wireless Network Test report or a Network Configuration page.

12. Wait for the computer to connect to the printer, and then click Next to install the print driver.

Let me know!

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!