HP OfficeJet Pro 8025e "Printing Error"

[CanoeLady]

Receive Printing Error every time I try to print from desktop.  Have shut down router, computer, printer and restarted with no success.  Used Hp Print and Scan Dr.  It says everything is fine.  Drivers are up to date.

[Raj_05]

Hi @CanoeLady,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

It seems like you've already gone through the basics with no resolution. Here are a few additional steps you can try to fix the "Printing Error" on your HP OfficeJet Pro 8025e.

Clear the Print Queue:

• Open the Printers & Scanners settings on your desktop.
• Find the HP OfficeJet Pro 8025e, and click on it.
• Select Open queue and clear any pending jobs. Sometimes, a stuck print job can cause errors.

Check for IP Address Changes:

• Sometimes, printers might have their IP address changed (if it's on a network) causing communication issues. You can:
  • Print a network configuration page from the printer’s settings.
  • Check that the IP address matches the one set on your computer.
  • If necessary, set a static IP for the printer from the printer’s control panel or your router settings.

Reset the Printing System (Mac):

• If you're on a Mac, resetting the printing system might help:
  • Go to System Preferences > Printers & Scanners.
  • Right-click (or Control-click) anywhere in the list of printers and select Reset printing system.
  • Re-add your printer.

Uninstall and Reinstall the Printer:

• Even though the HP Print and Scan Doctor reports no issues, a fresh install may help:
  • Go to Printers & Scanners and remove the printer.
  • Download and install the latest drivers directly from HP’s website.
  • Add the printer again.

Disable Any Firewall or Antivirus Temporarily:

• Sometimes, security software can block the printer’s communication. Temporarily disable the firewall or antivirus and see if printing works.

I hope this helps.

Take care and have a good day.

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Alden4

HP Support