HP OfficeJet Pro 8028 Won't print blue easy peasy new print head, 2x New print heads error 62.80.A0

[iMark77]

Printer was not printing blue ink so cleaned print head, aligned print head, replaced print head, immediately upon booting up with the new print head I get the 62.80.A0 error assumed it was defective got another one same thing. However this time I also had the flatbed scanner going ridiculous crazy insane running into its and stops and a blue screen at one point. The main problem is that it doesn't recognize either new print heads. If I put the old one back in it works fine except no blue. And I've spent a couple hours trying to clean the old one and I got some blue but not fully.

[Rainbow23]

@iMark77
Welcome to HP Support Community. This is a great place to post questions find answers and tips.
Thank you for posting your query, I will be glad to help you.

I see that you are facing issues with your HP OfficeJet Pro 8028 All-in-One Printer wherein it does not print in blue.

Please follow the steps listed below to align and clean printhead.

Steps to clean the printhead from the printer display:

1. Load Letter, A4, or Legal unused plain white paper into the input tray.
2. From the printer control panel, touch or swipe down the tab at the top of the screen to open the
Dashboard, and then touch ( Setup ).
3. Touch Printer Maintenance , select Clean Printhead, and then follow the onscreen instructions.
 

Steps to align the printhead from the printer display:

a. Load Letter, A4, or Legal unused plain white paper into the input tray.
b. From the printer control panel, touch or swipe down the tab at the top of the screen to open the
Dashboard, and then touch ( Setup ).
c. Touch Printer Maintenance , touch Align Printhead, and then follow the onscreen instructions.

Let me know if this works.
Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[iMark77]

i have already cleaned the print head so many times i'm surprised i still have ink.

so no

apparently you did not read my comment as it said there was way more than it was just not printing blue.

After printing out 10+ cleaning sheets I replaced the print head and had a print head error. Putting the old printer back in return to being able to print -blue.

I'm not gonna say it was the answer I was expecting but I'm not surprised either. With the quality of the product, the support or corporate policies.

maybe i should be using grammarly because apparently i'm not being understood?

Maybe it's my Indian accent?

[iMark77]

I Cleaned the old print had some more and I have blue now but even that gave me a print head error now. I can reboot the system print something and immediately upon printing something else I'll get the print head error.

[Rainbow23]

@iMark77

We would need to provide you the solution to this issue in a private message as this information cannot be shared on a public post.

I have sent you a private message with this information. 

In order to access your private messages, click the Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link 

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Yes" on the bottom right to say “Thanks” for helping