HP OfficeJet Pro 8130e - Cartridge or Account Error

[LMS2308]

Hello

I have the error Cartridge or Account Error on my HP OfficeJet Pro 8130e.

I have purchased new ink cartridges.  I am unable to print.

How can I fix this??

[zoey7886]

@LMS2308, Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding HP Officejet Pro 8130e!  
We're thrilled to have the opportunity to assist you and provide a solution.

I understand that your HP OfficeJet Pro 8130e is displaying a "Cartridge or Account Error" even after installing new ink cartridges. Let's go through some troubleshooting steps to resolve this issue:

Restart the Printer

1. Turn off the printer and unplug the power cord.
2. Wait for 60 seconds and then plug it back in.
3. Turn on the printer and check if the error persists.

Check HP Account & Subscription (if enrolled in HP Instant Ink)

1. If you are using HP Instant Ink cartridges, ensure your printer is connected to the internet.
2. Sign in to your HP account (HP Smart) and check for any subscription issues.
3. If your Instant Ink subscription is inactive, update payment details or contact HP Instant Ink Support.

Reinstall Ink Cartridges

1. Open the printer’s ink cartridge access door.
2. Remove all ink cartridges and check for any protective tape—do not touch the copper contacts or ink nozzles.
3. Reinsert the cartridges securely into their respective slots.
4. Close the door and check if the error disappears.

Clean Cartridge Contacts

1. Turn off the printer and unplug it.
2. Remove the ink cartridges and gently clean the gold-colored contacts on the cartridge and inside the printer using a lint-free cloth lightly dampened with distilled water.
3. Let them dry for a few minutes, then reinstall the cartridges.

Update Printer Firmware

1. Ensure your printer is connected to a stable Wi-Fi network.
2. Go to the printer’s control panel and navigate to:
   • Setup > Printer Maintenance > Update the Printer
3. Install any available updates and restart the printer.

 

[zoey7886]

Reset the Printer

1. With the printer on, unplug the power cord from both the printer and the wall outlet.
2. Wait 2-3 minutes, then reconnect the power cord and turn on the printer.

If the issue persists after these steps, let us know the following:

• Are you using genuine HP cartridges?
• Is your printer enrolled in HP Instant Ink?
• Do you see any additional error codes?

Looking forward to your response!

Take care, and have an amazing day! 
 

Did we resolve the issue? If yes, Please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going! 

Regards, 

[erica52wny]

I tried all the recommendations listed (minus cleaning the cartridges) and I am still unable to print.  The cartridges are new and direct from HP.  Any other recommendations?  Do I need to cancel the HP InstaInk program if it is going to prevent my printer from actually printing?  This printer is fairly new (only 3-4 months old).

[zoey7886]

@erica52wny, thank you for getting back to me!

If you are experiencing a cartridge or account error on your HP OfficeJet Pro 8130e and are unable to print, follow the steps below to troubleshoot and resolve the issue:

Ensure Web Services Are On

An interruption of your printer connection to the Instant Ink service can cause cartridge or connection errors. Follow the steps to turn on Web Services:

• See HP Printers - Turn On Web Services for more information.

Remove and Reinstall Cartridges (Inkjet Only)

1. Remove the cartridges.
2. With the printer turned on, disconnect the power cord.
3. Wait 60 seconds.
4. Reconnect the power cord and turn the printer back on.
5. Reinstall the cartridges.

Clean the Cartridges

Identify your cartridge type to see how to clean your cartridges.

Cartridge Type A

• Ensure Cartridges Are Installed Correctly: Make sure the cartridges are correctly seated in the carriage.
• Clean Ink Cartridge and Printhead Electrical Contacts: Remove any debris or buildup from the contacts on the cartridges and in the carriage.

Cartridge Type B

• Reseat the Cartridge: Remove the cartridge indicated by the error message, and then reinsert the cartridge in its color-coded slot.
• Clean Cartridge Electrical Contacts: Remove any debris or buildup from the contacts on the cartridges.

Cartridge Type C

• Reseat the Cartridge: Ensure the protective tape is removed from the contacts and reinsert the cartridge.
• Clean Electrical Contacts: Remove any ink or debris from the contacts on the cartridges and in the carriage.

Replace Problem Cartridge

Replacement cartridges are part of your subscription. Install another Instant Ink cartridge if available, or contact HP Instant Ink support

Take care, and have an amazing day!  

Did we resolve the issue? If yes, Please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!  

Regards,