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- HP Community
- Printers
- Printing Errors or Lights & Stuck Print Jobs
- HP OfficeJet Pro 8500 Ink Cartridge Expiration Date Bypass

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05-11-2019 09:04 AM
I have a HP OfficeJet Pro 8500. I do not have any equipment issues, but I do have a Expired 940XL (Black) ink cartridge that is full. I did not pay attention to the expiration date when I purchased the cartridge and it expired a week before the previous cartridge expired (half full) and I tried to replace the cartridge. Is there a way to bypass the ink expiration date, so that I can use this $48.00 cartridge?
Thanks,
RSWash
05-12-2019 10:23 AM
@RSWash, Welcome to HP Support Community!
I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).
If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Forum.
TEJ1602
I am an HP Employee