HP OfficeJet Pro 8610 printhead

[jlofischer]

Getting an error message on my HP Office Jet Pro 8610 about a missing or failed printhead, Error Cord Oxc19a0027.  I've tried the unplugging and taking out the cartridges and replugging, I changed one cartridge which was low on ink (but I never would have changed it this soon normally) but don't know what to do next.

[Betty0610]

@jlofischer

Welcome to the HP Support Community.

I'd be happy to help.

Let's try to reset the Printer here:

1. Reset the product
   1. With the printer turned on, disconnect the power cord from the rear of the printer.
   2. Unplug the power cord from the wall outlet.
   3. Wait at least 60 seconds.
   4. Plug the power cord back into the wall outlet.
   5. Reconnect the power cord to the printer.
   6. Turn the printer on. HP recommends plugging the printer directly into a wall outlet.
2. Also, try connecting the Printer to a different wall outlet directly.

Try a firmware update as well: https://support.hp.com/us-en/document/ish_1776648-1643972-16

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!