HP OfficeJet Pro 8710 All-in-One Printer series. First printed page Is illegibLe.

[SCHLOSS]

HP OfficeJet Pro 8710 All-in-One Printer series. I like my 8710 ALL-IN-ONE PRINTER, generally, but it has been giving me a repeated problem for months now which is increasingly frustrating. When running print jobs, roughly 1 out of 3 of the jobs produce a completely illegible copy for the first page which is printed. That page also includes those evenly spaced marks along the left and right margins the entire length of the page. The rest of the job is fine, but the first page to print (which due to reverse pagination is the last page of the product) is illegible and unusable. I have many examples of this problem which I can scan and send to you. Can you help me?

[TEJ1602]

@SCHLOSS, Welcome to HP Support Community!

To be able to assist you better, I would like to know the following:

• What happens when you make photocopies on the printer?
• Which application are you trying to print from?
• Have you tried printing from a different application?
• Does the print preview appear good before sending the print job to the printer?

Meanwhile, follow the steps below-

Ensure that the printer is up to date with its firmware and Mac is up to date with its software. If you are unsure you may use the links below to update the printer firmware and Mac software:

Update printer firmware

Update software on Mac 

Remove and add the printer

Click the Apple menu, and then select System Preferences.

Depending on your operating system version, click Print & Fax, Print & Scan, or Printers & Scanners.

Click the name of your printer, click the Minus sign, and then delete the printer.

Click the Plus sign, and then click Add Printer or Scanner.

Click the Use or Print Using box, and then select AirPrint

Click Add to add the printer to the list.

Try to print.

Keep me posted for further assistance.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!