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Locked

‎08-26-2021 10:13 PM

HP Recommended

My printer is 8710

Was this reply helpful? Yes No

‎08-28-2021 01:09 AM

HP Recommended

Let's try to reset the Printer here:

 

Reset the product

  • With the printer turned on, disconnect the power cord from the rear of the printer.
  • Unplug the power cord from the wall outlet.
  • Wait at least 60 seconds.
  • Plug the power cord back into the wall outlet.
  • Reconnect the power cord to the printer.
  • Turn the printer on. HP recommends plugging the printer directly into a wall outlet.

Also, try connecting the Printer to a different wall outlet directly.

 

Try a firmware update too: https://support.hp.com/us-en/document/ish_1776648-1643972-16

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

 

Thanks!

 

Have a great day!


I am an HP Employee

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‎08-29-2021 08:09 PM

HP Recommended

Hi Betty,

I actually did that and it kept flashing but now it's not. We had a power failure last week and I am wondering if that did something. Right now all is well . No more flashing lights or printer errors. Thanks for the help. It's good to know that I have a resource to go to if another problem occurs.

 

Robin

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‎08-31-2021 12:11 PM

HP Recommended

I'm glad to hear that and you're most welcome. Do get back to us in the future for further assistance.

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" on my public post, that'll help us and others see that we've got the answers!

 

Have a nice day and stay safe!:)


I am an HP Employee

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