HP OfficeJet Pro 8710 - Flashing, blinking display and lights: "There is a problem with the printer"

[handyrandyrc]

This has happened to me occasionally in the past, but now it has occurred three times today.  Out of the corner of my eye, the display shows a bright blue background, then everything starts flashing:

"There is a problem with the printer. Turn the printer Off, then On."

I have to turn it off with the power button, which then returns it to a normal state for a while again.  However, this process repeats before too long.

I have the latest firmware installed - nothing I can see newer as of 8 Jul 2021.  I have unplugged it, and have even tried it in a different outlet.  This has not changed the behavior.

[tmgrotton]

Same behavior on MacBookPro with all latest print firmware and computer OS

Same behavior on Dell Inspiron 13 7000 series running Windows 10 (64 bit) with all latest print firmware and computer OS

[Jay_G24 · Accepted solution]

Hi @handyrandyrc,

I'd like to help!

I understand you are receiving a Problem with the printer error.

This does seem like a firmware error.

I'd recommend a factory reset on the printer.

• The reset instructions are specific for your printer and performing those steps on a different printer may corrupt the device.
• I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer.
• In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage

Hope this helps! Keep me posted. 

And, Welcome to the HP Support Community. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping

[Jay_G24]

Hi @tmgrotton,

I'd like to help!

 May I have the exact model name of the product? Refer to this document for steps to find the product details. Do not share any of your personal information such as serial, phone number, email ID, etc.

Keep me posted. 

And, Welcome to the HP Support Community. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping

[Smitty3455]

I have the same problem I change my printer cartridges in my Hewlett-Packard 8710 with HP cartridges  and now all the lights blink on the printer after a couple of hours. I reset the printer turn it off turn it back on and the same thing happens in a couple of hours. My old cartridge is still work perfect

[Jay_G24]

Hi @Smitty3455,

I'd like to help!

I understand you are receiving a Problem with the printer error.

This does seem like a firmware error.

I'd recommend a factory reset on the printer.

• The reset instructions are specific for your printer and performing those steps on a different printer may corrupt the device.
• I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer.
• In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage

Hope this helps! Keep me posted. 

And, Welcome to the HP Support Community. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping

[Ryohe13]

Jay_G24,

Would you be able to send me the reset instructions as well?   I have an HP OfficeJet Pro 8710 and have recently begun having the same issues as the OP.

[TIMPAT30]

Ive applied this solution..lets see..

The Hard Reset ... See YouTube.. 🙂

[robinfre]

I am having the same problem with my printer. Can you please send me the fix?

[Betty0610]

@robinfre

Welcome to the HP Support Community.

Please let us know which Printer do you have and the issue in detail.

Thanks 🙂