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‎08-16-2021 08:30 AM

HP Recommended

Unfortunately, I came in this Monday morning and see that the same message is on my printer.  I am very frustrated that the solution that I thought would work apparently does not.  I hope that I can get help on this from an HP professional without spending hours. If anyone has any suggestions, please advise.  Thank you.

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‎08-16-2021 08:34 AM

HP Recommended

This message is for Jasmat.  I don't know if you read my post from Friday the 13th that I tried the reboot and hoped it would work.  Unfortunately, I came in this Monday morning and see that the same message is on my printer.  I am very frustrated that the solution that I thought would work apparently does not.  Would you please let me know if you were successful in having someone fix your issue or tell you who to call?  I am frustrated and it is only 10:30 in the morning.  

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‎08-17-2021 08:08 AM

HP Recommended

I agree 100%. It is ridiculous to have to constantly reboot the printer all day with no permanent solution. This is the second time I’ve had the issue come up. HP’s solution was “buy another printer”

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‎08-17-2021 08:10 AM

HP Recommended

 

I agree 100%. It is ridiculous to have to constantly reboot the printer all day with no permanent solution. This is the second time I’ve had the issue come up. HP’s solution was “buy another printer”

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‎08-18-2021 01:35 PM

HP Recommended

I am replying to my own message.  I am so frustrated and will try to send a private message to someone at HP on this thread for help.  As I said, I cam in Monday morning and found the message.  I turned it off / on and it was good the rest of the day.  I don't recall yesterday, but I think it was OK. Today however, all good until early afternoon.  I was doing a bunch of printing, and it worked fine -- then got the message 3 times in a very short period of time. There is clearly something going on.  

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‎08-19-2021 12:10 PM

HP Recommended

@QDMan1

 

Welcome to the HP Support Community.

 

This situation will need some additional support from our internal teams in HP. For that to happen, we will give you additional instructions/information via Private Message.

 

Please do check your inbox on the forums page for the private message.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

 

Thanks!

Have a great day!


I am an HP Employee

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