HP OfficeJet Pro 8715 All-in-one error code B89F9544

[msGeese]

I have an HP OfficeJet Pro 8715 All-in-one  that is showing the error code B89F9544 on a blue background with a power symbol above it (white letters). The printer received an automatic update before showing this error. I have tried unplugging the printer at the back of the device and the wall, waiting 60 seconds and re-plugging it in, this did nothing. If i push the power button 3 times I can get the touch panel to illuminate, but then it goes to the error code again. When the error code is present none of the buttons are illuminated or seem to work. Thanks!

[Anand_Andy]

@msGeese, 

Welcome to the HP Support Community!

I’m here to help.

I understand the printer is stuck on the error message. Check if you can bypass this message to access the home screen of the printer.

Reset the printer (Skip if tried)

1. With the printer turned on, disconnect the power cord from the rear of the printer.
2. Wait at least 60 seconds.
3. Reconnect the power cord to the rear of the printer.
4. Turn ON the printer, if it does not automatically turn on.
5. Wait until the printer is idle and silent before you proceed.

Note: HP recommends connecting the printer directly to a wall outlet rather than a surge protector or a power strip.

Reinsert the ink cartridges.

If this does not help, unplug the power cable and hold the power button down for 10-15 seconds and release it. Power on the printer and check.

If the issue persists, we need to perform a SemiFull Reset.

The reset instructions are specific for your printer and performing those steps on a different printer may brick the device. 

I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer. 

In order to access your private messages, click the private message icon on the upper right corner of your HP Community profile, next to your profile Name or simply click on this link.

Hope this helps! Let me know how it goes. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click on the YES button to reply that the response was helpful and/or to say “Thank You”.

Have a great day!